Frequently Asked Questions

Asomi is a non-custodial cryptocurrency wallet that allows you to securely store, send, receive, and trade digital assets. Unlike centralized exchanges, Asomi gives you complete control over your private keys and funds.

Key features include:

• Direct integration with popular DEXs like Uniswap and PancakeSwap
• Multi-chain support for Ethereum, BSC, Polygon, and more
• Advanced security features including encryption and multi-factor authentication
• Real-time portfolio tracking and analytics

Creating a new Asomi wallet is simple and secure:

• Click "Sign Up" on our homepage
• Provide a valid email address and create a strong password
• Verify your email address
• Generate your seed phrase and store it safely offline
• Set up additional security features like 2FA

Asomi implements multiple layers of security to protect your assets:

• AES-256 Encryption: All sensitive data is encrypted with industry-standard encryption
• Non-Custodial: You control your private keys, not us
• Multi-Factor Authentication: Additional verification layers for account access
• Secure Key Storage: Private keys are encrypted and stored locally on your device
• Regular Security Audits: Our smart contracts and systems are regularly audited

Unfortunately, if you lose your seed phrase and don't have any other backup methods, your funds cannot be recovered. This is a fundamental characteristic of non-custodial wallets.

To prevent this situation:

• Write down your seed phrase on paper and store it in multiple secure locations
• Never store your seed phrase digitally or take photos of it
• Consider using a hardware wallet for large amounts
• Set up multiple backup methods if available
• Test your recovery process with small amounts first

Asomi supports integration with major decentralized exchanges across multiple blockchains:

• Ethereum Network: Uniswap, SushiSwap, Curve
• BSC Network: PancakeSwap, Biswap
• Polygon Network: QuickSwap, Sushi on Polygon
• Multi-Chain: 1inch (aggregator across multiple chains)

We're continuously adding support for more DEXs and blockchain networks based on user demand and security assessments.

Transaction fees in Asomi consist of two components:

• Network Fees (Gas): Paid to blockchain miners/validators for processing transactions
• DEX Fees: Trading fees charged by the decentralized exchange (typically 0.1-0.3%)

Asomi does not charge additional fees on top of these standard blockchain and DEX fees. We display all fees clearly before you confirm any transaction.

Transaction speed depends on several factors:

• Network Congestion: High traffic can slow down transactions
• Gas Price: Lower gas prices result in slower confirmation times
• Blockchain Network: Different networks have different average confirmation times

To speed up transactions:

• Increase the gas price for faster processing
• Use Layer 2 networks like Polygon for faster transactions
• Avoid trading during network congestion periods

Asomi is designed to work across multiple platforms:

• Web Browsers: Chrome, Firefox, Safari, Edge (latest versions)
• Mobile: iOS and Android mobile apps
• Desktop: Windows, macOS, and Linux desktop applications

For the best security and performance, we recommend:

• Using the latest version of your browser
• Enabling automatic updates
• Using a dedicated browser profile for crypto activities

If you're experiencing connection problems, try these troubleshooting steps:

• Check your internet connection and refresh the page
• Clear your browser cache and cookies
• Disable browser extensions that might interfere
• Try using a different browser or incognito mode
• Check if the blockchain network you're using is experiencing issues

If problems persist, contact our support team with details about your browser, operating system, and the specific error you're encountering.

Yes, Asomi wallet is free to download and use. We don't charge fees for:

• Creating or using your wallet
• Viewing your portfolio and transaction history
• Connecting to DEXs and DApps
• Basic wallet management features

You only pay standard blockchain network fees and DEX trading fees, which go directly to miners and liquidity providers, not to Asomi.

No, Asomi cannot access your funds or private keys. We are a non-custodial wallet, which means:

• Your private keys are stored encrypted on your device
• Only you have access to your seed phrase and funds
• Asomi cannot freeze, seize, or recover your assets
• We cannot reset your password or recover lost seed phrases